Nobody understands the unique nature of organisations better us. We have a fully tailored approach to ensure that development of the survey, reporting and action planning is specific to our client and the project requirements.
We have a vested interest in making sure the survey is successful and we will work with you to ensure that it is. We have an experienced team of talented researchers, facilitators and interviewers that will work on your project from start to finish. Your Capita Surveys and Research contact will personally manage the project. We are all passionate about research and proud of the quality of our team.
- Employee surveys
- Survey project management
- Engagement benchmarking
We use a wide range of methodologies and channels to ensure we get the best results from any audience. Our robust and comprehensive surveys centre around the opinion and sentiment of employees and bring the lens onto aspects of what it’s like to work in your business. This includes employee engagement, organisational climate, the impact of equality and diversity policy, monitoring the quality of work life balance, recruitment and retention strategies and HSE risk assessment on stress as well as many others.
We have a full suite of channels available to ensure our surveys connect with any audience – in multiple languages – and that they are accessible. Our standard channels include web, handheld, SMS, phone, kiosk, post, ask-the-audience, focus groups and discovery interviews.
Our surveys are accessible to all, we will work with you to make sure your entire audience can participate. For example, visually impaired respondents can complete the survey using AT voice recognition software.
Survey project management
While each client engagement is unique, our project management ensures we can support you from start to finish from the development of the questionnaire to promotional programmes and materials, manager and all-staff briefings.
Our team can develop ideas for promoting your survey through channels such as newsletters, e-flyers, employee FAQs, social media channels and incentive programmes. We can support with the creation of survey champions throughout the business to help boost response rates.
Once the survey is complete, we provide comprehensive and easy-to-use reporting. Our survey reports include benchmarking of key employee engagement and organisational climate question results, key areas of strength and improvement, an analysis of key drivers of employee engagement and identification of key issues for specific employee populations. We can also create a communications programme for all employees and provide guidance on action-planning for managers.
As well as looking within your organisation, comparing data with external benchmarks adds another dimension and broader context. Capita Surveys and Research’s Employer of Choice benchmark database includes data for more than 300 organisations covering 4000 questions and up to 29 employee engagement elements. Plus, all our data is current; none of our benchmarking data is more than 12 months old.
An excellent service, very responsive to my queries, processes and procedures explained with clarity
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