Multi-lingual hubs and location strategy

When it comes to location strategy, our focus is ‘rightshoring’ – finding the most appropriate operation for the needs of you and your customers.
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Right customer experience, right price, right shore

We recognise that you need to make tough decisions every day in business. Just one of them is how to move to the right offshore delivery model, without compromising on your customer service.

With 30 languages spoken across our multi-channel contact centres across the UK, South Africa, Europe and India, we not only advise you on your location strategy, but also can deliver a seamless and multi-lingual service to achieve your outcomes.

As the number one provider of customer management in the UK and Switzerland, and a leading player in Germany, we’re trusted by major brands with a reputation for great customer relations – including The National Trust, O2, Debenhams and Tesco Mobile.

And we offer a range of delivery models, from flexible, pay-as-you go pricing and peak management provision, right through to transformational partnerships – and we will commercially back our ability to deliver your business outcomes.

20,000+

agents internationally

Number 1

provider of customer management in the UK and Switzerland and number 2 in Germany

30

languages spoken across our global delivery centres

100m+

multi-channelled customer conversations every year

How it works

1

Through insourcing

There are all kinds of reasons you may not be in a position to outsource – from contractual commitments on premises, to employment legislation. But we can offer an alternative and deliver the benefits of our industry-leading customer contact experience from within your building, by providing the extra resource and skills you need from our own people.

Through detailed onboarding and training, when our people join insourced teams, they live your brand and culture to provide a seamless customer and client experience.

2

Through outsourcing

3

Through offshoring

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How can we help your business progress?

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Explore related solutions

01

Multi-channel contact management

We’re investing in our multiple customer management channels, skills and technology to deliver the best outcomes for our clients and their customers.

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02

Omni-channel

By providing a seamless experience to our clients' customers, across multiple channels, we're not only increasing customer satisfaction, but helping to prevent them going elsewhere.

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03

Peak management

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year.

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