We collect, maximise and distribute local authority revenue

We transform revenues and benefits processes for local authorities, helping them to deliver local services and create a better citizen experience. 

Our benefits processing expertise allows local authorities to reduce fraud and ensure eligible claimants receive payments in a timely manner. And the revenue generated through our services helps councils to better protect and invest in local public services.

We can provide a fully managed service, on a long-term or short -term basis, as well as delivering standalone projects. Our digital platforms also provide customers with a more accessible service, specifically designed for today’s modern community.

Our revenue and benefits services

01

Council tax and NNDR collection

Helping local authorities administer, collect and recover council tax and national non-domestic business rates.

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02

Single person discount

Our single person discount service helps local authorities reduce fraud and maximise revenue.

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03

Benefits management

Providing immediate and long term solutions to support the delivery of innovative housing benefit services.

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04

Rent collection and arrears

Supporting tenants and local authorities manage rent payments through the implementation of universal credit.

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Explore related solutions

01

Citizen experience

Capita helps the public sector to transform the citizen customer experience and make operational savings

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02

Financial transformation

We're using our experience, technology and scale to transform councils' finance processes and deliver better outcomes for local people and services.

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03

Planning, building control and regulatory services

Our fully-managed services are helping local authorities to meet their regulatory obligations – keeping places and communities compliant and safe.

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