Conducting Investigations

Whenever you are faced with a breach of discipline or conduct, a grievance allegation or a claim of bullying or harassment it is vital that a full and impartial investigation is carried out before any action is taken against an employee.

Often the person tasked with carrying out the investigation is unsure how best to proceed or what they need to do to ensure a fair process. This course will provide delegates with the skills and confidence needed to undertake  a thorough and impartial investigation and prepare a report on their findings.

Scheduled course dates

Course details

Anyone who may be asked to act as an Investigating Officer.

  • The roles of the Investigating Officer and Human Resources
  • Principles of natural justice
  • How to plan, prepare for and conduct an investigation
  • Questioning and listening skills
  • How to deal with resistance or reluctance
  • Preparing the investigative report
  • The formal hearing—how to prepare, what to expect & how to present your findings


£125 +vat per delegate for existing customers; £160 +vat for new customers


Blackburn: Capita Offices, 2nd Floor, Castleway House, 17 Preston New Road, Blackburn, BB2 1AU

Carlisle: Capita Offices, Kingmoor Business Park, Carlisle, Cumbria, CA6 4SJ

Stafford: The Riverway Centre, Riverway, Stafford, ST16 3TH

Sheffield: Capita, Hartshead House, Cutlers Gate, Sheffield, S4 7TL

You will be able to:

  • Understand the requirements of an Investigating Officer
  • Methodically plan and conduct investigations
  • Ensure that a full, fair and impartial investigation is carried out
  • Prepare a written report detailing your findings
  • Improve the quality of investigations
  • Reduce the risk of costly employment litigation