Important change to iTrent Go-Live plan - Carlisle

Following the iTrent announcement on 7th September we have received feedback from schools using our Carlisle service centre that a December Go Live and the short payroll deadline would create significant pressure in some instances.

Whilst we are committed to delivering a new improved system within the promised timescales, we feel it is essential to deliver this change at the right time for our customers. After taking a number of factors into consideration we are planning to defer the transfer date to better support our clients and delay the Go Live from 1 December 2017 into early 2018.

In addition to the relieved pressure on schools, we anticipate that we could realise other benefits as a result of the postponement including;

- A smoother transition for schools; this will give us the opportunity to introduce you to the system more thoroughly and provide full training materials prior to Go Live.

- A more robust system; As with any new system we expect small changes and tweaks to be necessary following introduction. We will now have the opportunity to spend extra time performing additional rigorous and detailed testing to identify any system glitches before the system is handed over to our customers

Whilst we accept that no date will suit our entire customer base we believe that changing our approach based on your feedback on this occasion provides the best possible solution. We apologise for any inconvenience caused and would like to reiterate our commitment to supporting you throughout this change. We will now need to undertake some significant re-planning particularly around our training approach, we appreciate your patience and hope to advise you of dates and timescales shortly after the half-term break.

If you have any questions or concerns regarding this announcement, please contact our dedicated project team by emailing

You can also stay up to date with the project and our progress on our website;

iTrent homepage

This page will provide you with the most up to date information on the iTrent transfer for schools. Please check back regularly as we’ll be adding updates as the project progresses.

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