Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Customer experience

Tackling the emergency homelessness crisis


Future of work

Will the pandemic help solve the UK’s ‘productivity puzzle’?

Professional working from home

Human resources

HR strategies for the new world of work



Another route to reform?


Artificial intelligence

Why retailers need to keep people at the heart of customer experience

Man using tech in office

Customer experience

The eye of the storm for telecoms: can increased marketing spend save the day?

Lady in public transport using lalptop

Customer experience

How can telecoms providers transform customer experience?

Oxford, UK

Property and infrastructure

Ensuring economic prosperity: bringing in a new era for town and city centres


Customer experience

Is it back to the future for retail?

Female employee looking at data and stats

Data and analytics

How far does Solvency II go in helping insurers deliver an effective ERM framework?

Customer Service

Customer experience

The dawning of a new age: empathy, tech and individual experiences

Digital business process operations


Equipping organisations to make better hybrid work decisions



The impact of planning reform on the value and importance of masterplans



Long tail strategy is about more than just efficiency and savings