Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Central government

Why employability programmes are key to ensuring opportunities for all

Customer experience

The workplace of the future: post-pandemic practices to benefit all stakeholders


Why digital inclusion isn't IT's problem


Carbon capture: the unsung hero on the route to net zero

Future of work

Empowering your people with an intentional approach to the hybrid workplace


Digital retail – what really matters to customers post-pandemic

Customer experience

Flexible “Goldilocks” CX: AI and automation to make humans smarter

Central government

Meeting citizens’ changing needs with continuing digital transformation


The future of education a year on

Central government

Building back smarter


Get ready for the next era of work