HRD Summit 2019

Join us at the HRD Summit in Birmingham on 5-6 February. At this conference and exhibition, there will be 150+ speakers in 11 content streams, 70+ Exhibitors, 250+ Match Meetings and 11+ hours of networking spread across 2 days. You'll find us on Stand 1 at the exhibition and we'll be speaking on People Power on day 2.

Will we see you there?

Our Speakers

Sally Earnshaw - Managing Director - Blue Sky Performance Improvement

With a 20 year track record working in senior positions, Sally has developed and executed sales and service transformation programmes in a wide range of operational environments. This lends a depth of understanding to all sorts of client situations with resultant gravitas to the messages she shares. Her first book. Crack the Code: Upgrade your customer experience, one conversation at a time about the human code, called conversation, that’s undergoing a revolution thanks to cutting-edge research in neuroscience. But because it’s a people, rather than a tech, thing it’s being neglected by all but the super-smart few.

Event Details

Dates and times

Tuesday 5 February 2019 - 7:45AM- 6:30PM

Wednesday 6 February 2019 - 7:30AM - 4:30PM

Venue

The International Convention Centre, Broad Street Birmingham

Wednesday, February 06 @ 11:45 am

In today’s world, we continually hear about getting technology to do the work. Digitalisation is brilliant and will future proof channel shift and personalisation. However, we need to be wary of leaving the human element behind.

Whether you work in sales, customer service or retail, customers expect to get value from the time they invest in every conversation with you. Top performers, in all sectors, really get it. Best-in-class companies realise that spending time and effort on customer conversations, combined with the right mindset and skills, will result in value for both the customer and the business.

People at event, blurred.

Come and visit us on stand 1.

Find out how Capita People Solutions can unlock the potential of your people.

 

More details on the HRD Summit website