Terms and Conditions training course booking


By making a booking you are requesting to reserve a place on a course at the price stated. This request will be subject to acceptance by Capita Employee Solutions who will confirm acceptance by email within two working days.


Course fees must be paid in full upon receipt of an invoice.

Transferring Courses

If you wish to transfer a confirmed booking to a later course date please email training-education@capita.co.uk. We will confirm within two working days whether it is possible to accommodate your request. There is no charge for this service.

Substituting Delegates

You can transfer a confirmed place on a course to a substitute delegate free of charge at any time.

Cancelling Courses

The following charges will apply if you wish to cancel a confirmed course booking:-

  • +21 working days’ notice = no charge
  • 11-20 working days’ notice = 33% charge
  • 5-10 working days’ notice = 66% charge
  • 4 working days or less = full charge applies

Course dates, venues & postponement

Capita Employee Solutions reserves the right to alter dates and locations of courses without liability. We may be required to change a course location, course date or postpone a course as necessary. We will endeavour to give delegates as much notice as possible of any such change. If a delegate is unable to attend a course in a revised location or on a revised date we will refund 100% of the fees paid or offer an option to credit 100% of the fees paid against a future course.

Course Outlines

In order to ensure our training keeps up to date with rapid changes in the education sector and in employment law it may be necessary to amend our course outlines from time to time to ensure that they remain relevant at the time of delivery. Capita Employee Solutions also reserves the right, where required to change the advertised trainer.