Our leadership team

Our Executive Leadership team is responsible for the strategy and direction of the company, and is made up of the following individuals:

Susan Ring, Chief Executive

Susan joined Capita in May 2011 as Regional Managing Director for the south, managing both financial and operating performance, as well as client relationships for approximately 15 key corporate partners.

Prior to joining Capita, Susan was CEO for Unum Limited, the market leader in Group Risk, for eight years whilst also being a member of the Unum Group executive team with responsibility for overall company strategy and performance. Susan was a member of the Unum Board and five other subsidiary boards. Previous roles included Chief Operating Officer and Director of Risk Management.  

Susan is a graduate of Warwick University and a Chartered Company Director.

Susan Ring

Glen Campbell, Director of Employer Solutions

Glen heads the team focused on the design, implementation and management of employee benefits solutions, from DC pensions through to health, risk and flexible benefits.

Glen is a firm believer in a holistic approach to employee benefits, ensuring that the client propositions developed are aligned to broader HR and corporate reward goals.

An Associate of the Pensions Management Institute and qualified in reward management through the Chartered Institute of Personnel and Development, he has been successfully delivering effective employee benefits solutions for clients for over a decade.

Glen Campbell

Stuart Heatley, Director of Sales, Marketing and Key Accounts

Stuart joined the business in November 2014 and brings with him over 30 years of client-facing experience in the pensions industry. However, Stuart isn’t totally new to the Capita Group, as he was previously Sales and Marketing Director for Capita Hartshead.

Prior to Capita, Stuart held posts as Managing Director of Benefits Administration, Managing Director of Sales and Head of Sales for EMEA businesses. He was also Head of Client Delivery at Scottish Life, where he was responsible for the implementation and management of large-scale transformational client development projects.

Stuart has a strong track record in maximising growth potential and delivering client services successfully and he oversees the strategic implementation of new sales initiatives at Capita Employee Solutions.

Stuart Heatley

Gareth Pickles, Director of Client Services

Gareth joined the business in January 2018 to lead customer services across the Capita Employee Solutions business and has over 30 years' experience of working across multiple industries leading internal operations and outsourced partnerships. 

Gareth has a wealth of experience delivering operational transformation and senior operational leadership for some of the UK’s top brands across multiple sector’s such as Insurance, Utilities and Telecommunications. Gareth has held senior leadership roles with Prudential UK, RWE Npower, Telfonica O2 and RBS.  

Gareth is an energetic, passionate and proactive senior leader who has proven skills across multi-channel sales and service organisations, business implementation in the UK and overseas and driving significant change / transformation capability.

Gareth Pickles

Julie Stothard, Director of Actuarial and Investment Consulting

Julie heads the team team responsible for the delivery of our actuarial, secretarial and consultancy services to defined benefit pension schemes.

Julie has been with the firm for three years since joining from Willis Towers Watson, where she was a Partner.

She believes that actuaries and consultants should not sit on the fence; they have a vital role to play in assisting trustees to manage and de-risk their schemes through the provision of clear and concise advice and opinion.

Julie Stothard

Salman Syed, Chief Digital Officer

Salman, as the Chief Digital Officer, is responsible for developing the digital strategy and leading the technology team to help deliver the vision. 

He joins us from Sage, UK’s largest FTSE listed technology company where he was responsible for successfully leading their global transformation to become a cloud company. As Managing Director of Thomas Cook UK&I he led a successful transformation to a profitable omni-channel business. His previous leadership roles include working in the HR services industry and for Fortune 200 technology businesses in sales, marketing and strategy. He is a graduate of McGIll University in Canada and also has a Master’s from Kellogg’s School of Business in United States and Hong Kong University of Science & Technology. 

Salman is a passionate believer in linking technology to customer success and building a customer first culture. 

Salman Syed

Derek Turnbull, Director of Business Solutions

Derek heads the team focused on new client implementations, data management, tracing and software consulting services across all sectors and is also responsible for the management of our pensions management services to Central Government.

Derek, has been with the firm since 2001 and his background in operational and project management in the public sector gives him unrivalled experience in the delivery of large-scale transition and transformation projects. To date, Derek has successfully overseen the implementation of services to over 300 clients and has managed the acquisition and integration of seven businesses into Capita Employee Solutions.

Derek believes that the wide range of skills and experience within his team and the robust controls and processes they utilise are vital to ensuring that we can deliver the services our clients need.

Derek Turnbull

For a full list of Capita Employee Benefits Limited, Capita Employee Benefits (Consulting) Limited and Capita Business Services Limited executives, please visit the Financial Services Register website.

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